Refund policy

1. Returns & Exchanges

Timeframe: You can request a return or exchange within 7 days from the date of delivery.
Pickup Attempts:
- Reverse pickups will be attempted within 24–48 hours of your request.
- We allow a maximum of 3 pickup attempts.
Service Availability: Reverse pickup is subject to courier service availability in your area.

2. Refund Process

Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.
Note: Reward points, store credits, and any shipping charges (if applicable) are non-refundable.

3. Conditions for Returns

To be eligible for a return:

Items must be unworn, unused, and returned in their original packaging with tags intact.
Returns will not be accepted if the item is used, worn, washed, or returned in a poor or damaged condition.

4. Refunds for Free Product Offers

Orders placed under promotional offers (e.g., Buy 1 Get 1 Free) or any deals involving free products are not eligible for returns or exchanges.

5. Self-Shipping (if reverse pickup is unavailable)

If reverse pickup isn't available in your area, please send your return to:

KLASIEK APPAREL CO. WAREHOUSE
Shop No-13, Devanand Avenue, Motera Road,
Opp. I.D.P School, Ahmedabad, Gujarat – 380005

Shipping Instructions:

Pack items securely to prevent loss/damage during transit.
Mention your Order ID and registered mobile number on the package.
Ensure all tags and packaging are intact.
Avoid using The Professional Couriers. We recommend using Speed Post for reliability.

6. Terms & Conditions

Customers are responsible for providing accurate bank/payment details for refunds. Klasiek is not liable for any errors.
If your order is marked as delivered but not received, report it within 24 hours.

7. Reporting Damaged or Defective Products

If you receive a damaged or incorrect product, notify us within 1 day via:
- 📩 Instagram DM: @klasiek
- 📱 WhatsApp: +91 9021554490
Once we receive the returned item, we’ll inspect it and inform you about refund eligibility.
Refunds in such cases are processed within 30 working days of confirmation.